Physical Products:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@theerapy.com.
Please be informed that Items sent back to us without first requesting a return will not be accepted.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@theerapy.com.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theerapy.com.
Digital Products:
Due to the nature of digital products, products can’t be returned (once you’ve made your purchase you have access to the product) and therefore we do not give refunds on purchases.
You can always contact us if you have any questions about refunds at contact@theerapy.com.